Refund policy

Last Updated: July 2026

At Ann's Store, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Gift Cards
  • Final Sale Items
  • Personalized or Customized Products
  • Items showing signs of use or damage caused by the customer

Return Shipping

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.

We'll work quickly to resolve the issue by providing a replacement or refund.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Contact

For return requests, contact us at:

Email: info@anns-store.com