Shipping policy

At Ann's Store, we are committed to delivering your order as quickly and efficiently as possible. We proudly serve customers in the United States and selected international destinations.

Shipping Locations

We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • Selected European countries
  • Other international destinations where shipping is available at checkout

If your country is unavailable during checkout, please contact our support team for assistance.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

United States

5–10 Business Days

International Orders

7–20 Business Days

Delivery times may vary depending on your location, customs clearance, local postal services, weather conditions, or peak shopping seasons.

Please note that these delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping destination and the selected shipping method.

From time to time, Ann's Store may offer promotional free shipping on eligible orders.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.

These charges are not included in your order total and are the responsibility of the customer.

We recommend checking your local customs regulations before placing an international order.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–72 hours to update after your package has been dispatched.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Natural disasters or other unforeseen events

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Ann's Store is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Our support team will work with the shipping carrier to investigate the issue and help provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Ann's Store

Email: info@anns-store.com

Phone: +1 (757) 277-1990

Address:
1156 Pond Cypress Drive
Virginia Beach, VA 23455
United States